Ts&Cs / FAQs / Privacy Policy
For all enquiries or if you would like to request a call back, please email us and we will get back to you.
For owner Josh:
For general enquires:
+447898209846 Mon-Fri 10-4
(available on WhatsApp)
Affiliated with Sierra Retreats
Booking Terms
These Booking Conditions, together with our privacy policy any other written information we brought to your attention before we confirmed your booking, set out the details of your booking with Luxury Private Chef - Sole trader registered to HMRC at: 5 Park Close, Kinlet, Shropshire, DY12 3BG (“we” or “us”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
1. He/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
2. He/she consents to our use of personal data in accordance with our Privacy Policy on our website and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);
3. He/she is over 18 years of age and resident in the United Kingdom (if you are not a resident of the United Kingdom, you must advise us prior to booking) and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
4. He/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
The agreement will start on the date that is written on the contract and will continue until the date set out in the schedule unless ended earlier. If further services are required after end date, a new agreement will be made following a new contract. The relationship between the client and the contractor will be that of “independent contractor” which means that the contractor is not the client’s employee, worker, agent or partner. Exceptions are made when overseas contracts are made. The client must agree that works can be delayed on the day and menus can be changed if provisions were not available. Luxury Private Chef or the sub-contractor is responsible for food related issues, if the client is not happy or a case of food poisoning occurs; matters will be dealt with between the client, Luxury Private Chef and the sub-contractor to ensure issues are resolved. If the client is not happy with the work after the service has been provided, then a written letter must be sent to us within 30 days. Remedial works may be carried out after if necessary.
Payment & Services:
When booking owner Joshua Jennings-Todd, a deposit of up to 50% plus booking fees is charged to the client and must be paid within 48hrs of the invoice being produced to secure the booking, after the services are finalised. Bookings made within 7days of occasion a deposit of 75% is to be paid within 24hrs of invoice being produced. The total remaining amount will be made either payable prior, on the day or following your occasion and to be paid by the date stated on invoice. In some cases, additional costs for client requests are needed up front for supplies. Late payment fees of 5% per week will incur. When hiring a private chef, fees will apply for all travel costs (including flights and accommodation if required) and all food costs as well as the hiring service which will be added to the invoices (receipts provided on request). A discretionary gratuity (of labour costs unless priced per head) can be added to the final invoice and is divided equally between the team, this can be removed if any cash has been given on the day. Final costs can vary depending on the menus chosen, cost of ingredients at the time, staff needed, and miles travelled. There are daily, weekly & monthly rates depending on the service required. See our website for more information.
When acting as an agent and placing a sub-contractor for the position. The deposit for the sub-contractor of up to 100% is required and sent to the sub-contractor once funds have cleared from the client to Luxury Private Chef.
When acting as an agent for placing candidates for temporary or long-term positions, if contracts are agreed between client and candidate, fees to Luxury Private Chef must be paid within 48hrs once the invoice has been produced. If the candidate is unsuccessful within 21 days’ work, either you have the option for me to find you a replacement or the placement fees will be refunded minus the booking fee. After 21 days, we are not liable for any refund. In some cases, if a serious issue has occurred, please send us in writing your dispute and we will review your matter to see if we can assist. When placing candidates, Luxury Private Chef are not liable for any damage, loss or cost expense resulted from the candidate towards the client.
For temporary and full time placement bookings, clients are to pay the candidate directly after the deposit.
Additional charges apply for temporary/long term placement bookings to the client;
Single occasion bookings 15% which will be included in the price plus booking fees and any additional property fees.
2+ days 20% of the contractor/candidate accumulated gross salary for that term plus booking fee and any additional property fees (increased charges can be applied depending on requirements).
Full time placements anything 6 months or over 25% of 1 months’ salary plus booking fees.
Payments are preferably made via BACS, details will be on the invoice. We can also take card payments on request with a surcharge of 3 %.
When placing candidates for short/long term positions, we ensure that we find the best possible person for the position, we conduct interviews and ask for background information. Although we make every effort to verify the candidate, you have the option to conduct your own investigations.
Client Cancellation Fees:
In the event of a cancellation, the following charges will apply:
Up to 14 days before - deposit, plus loss of business costs, supplies, ingredients, accommodation or travel costs that have already been purchased for the occasion that are non-refundable from suppliers (receipts can be provided on request).
14 - 42 days - deposit or if cancelled due to unavoidable circumstances an option to re-arrange your booking will be offered if possible using part of your deposit.
Full refund of deposit prior 42 days except on Christmas Eve & Day, Boxing Day, New Years Eve & Day.
Booking fees are non-refundable. If bookings are made last minute a new agreement for payments and fees will be stated in writing.
Usual details of work:
Services primarily are of private chef hire, cooking in a private location of the client’s requirements. Other duties involved are as followed: provisioning, transporting of foods, due-diligence, serving, cleaning, client interaction and to ensure hygiene, health and safety working practices are met.
We try to use local suppliers where possible for the best produce as well as specialist suppliers and local supermarkets.
Areas of preparation will be carried out at the location as well as the contractor’s home. If the client is asking the contractor/sub-contractor to carry out such duties outside of the written contract, a new agreement must be made.
Booking details:
Full details of service confirmed in emails including date of booking, location of occasion, how many guests, allergies/dietaries, and any other information necessary.
Estimated totals can vary dependent on if any menu/number changes/staff needed.
This contract also applies to all future bookings made between Luxury Private Chef and the new client, details of future bookings will vary and be specified in emails. A booking confirmation with details will be sent out shortly following the completion of the contract and deposit paid.
Property:
Luxury Private Chef and contractors will be using some of the location’s tools and equipment as well as their own to carry out the work. We will sometimes be using some of the client’s plates, cutlery, and glasses unless over wise stated, if the client requires such items, additional charges will apply for hiring equipment fees. The client must provide safe and appropriate working conditions. Luxury Private Chef contractors/sub-contractors must respect the client’s property, privacy and is responsible for any damage caused in the location or equipment within their control. For your health and safety, Joshua Todd at Luxury Private Chef holds a personal liability insurance certificate. It is advised for the client to request sub-contractor’s personal liability insurance documents before the occasion, and it is at the client’s risk if the contractors/sub-contractors do not hold one. Luxury Private Chef contractors/sub-contractors must provide their own uniform, knives and is responsible for their own hygiene, health, and safety. Clients must inform us of all allergies and dietary requirements of guests at the property prior to the occasion, we are unable to cater for people with airborne allergies as dishes are prepared in a kitchen where various ingredients are present. If we are not informed of an allergy and a guest has an allergic reaction, we will not be held liable for the outcome. If allergies and dietaries are presented to us on the day of your occasion, we will do our best to provide a service for the guests but cannot guarantee we can meet the demand.
Bookings:
Booking can be made directly through us or our affiliated partner 'Sierra Retreats'.
After signing and retuning this form to us you agree with our terms. The privacy policy, booking terms & conditions can change from time to time. Please see our website for updates at:
www.luxuryprivatechef.co.uk
Only once all parties have signed this contract, the contract is then binding. If the client does not pay Luxury Private Chef, we must receive in writing an explanation from the client why or legal action will be taken to resolve payment. Please took terms may vary when booking a sub-contracted chef.
In the unlikely event that Luxury Private Chef for any reason needs to cancel your booking you will be offered a full refund on the service and discounted on your next booking. Any sub-contractors must pay in full the funds back and provide reasons for cancelling in writing. In some cases, we may have to change contractors or sub-contractors depending on their availability.
The sub-contractor has agreed to be honest and inform Luxury Private Chef if the client tries to work directly with them and not to go directly to the client or the property owner for work within 12 months of the date stated by Luxury Private Chef on this contract. As with the client, by signing this they agree not to go directly to the sub-contractor without contacting Luxury Private Chef in advance.
Privacy Policy:
Website Terms
Access to and use of any information on this website is conditional on your acceptance of these website use conditions. We recommend you read them carefully and print out and keep a copy of them for your future reference. If you do not wish to accept any part of them, you must not use our website.
As a condition of your use of this website, you warrant to us that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these conditions. You warrant that you are at least 18 years old and have the legal authority to use this website in accordance with these Conditions. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.
All content of this website (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is our exclusive property or that of our content suppliers (if applicable) and is, unless specifically stated otherwise, protected by copyright or similar ownership rights. It is published by us and may not be reproduced other than by downloading and viewing on a single computer and/or printing a single hard copy, for private purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent. All rights are reserved.
The trade marks, logos and service marks shown on our website, unless otherwise specified, are our intellectual property. No rights are granted to use any of them without our prior written consent.
Neither we, nor our owners, express or implied, as to the accuracy of the information contained on this Site. Neither we nor our owners make any warranties and/or representations as to the nature or standard or otherwise of any services offered on or through this Site.
We do not accept liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of:
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Your use of or reliance on any content available on or through this Site.
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Any failure to access or delay in accessing this Site.
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The performance or non-performance of any services by us or by our partners.
The information contained in this website is for general information purposes only. The information is provided by Luxury Private Chef and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of Luxury Private Chef. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Luxury Private Chef takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
Access to this website is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.
If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.
We may alter these terms and conditions at any time. If we do so, all subsequent use of our website will be governed by the newer version. You must check these terms and conditions regularly.
We receive, collect and store any information you enter on our website or provide us in any other way. When you use our contact or chat box on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons as stated in our privacy policy. We may contact you by email, phone or mail unless requested otherwise.
Your privacy is very important to us. We will never misuse or sell your data to anyone. We ensure any data we hold is stored securely.
This privacy policy sets out how Luxury Private Chef uses and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services or our website, then you can be assured that it will only be used in accordance with this privacy statement.
We reserve the right to change this privacy policy as deemed necessary from time to time or as required by law. Any changes will be immediately posted on this website and you are deemed to have accepted the terms of the privacy policy on first use of the website following the alterations.
Luxury Private Chef is a sole trader registered with HMRC by Joshua Todd. Any personal information provided to or gathered by us is controlled at our registered address 5 Park Close, Kinlet, Shropshire, DY12 3BG.
Information that you provide to us when visiting on our website, completing an online enquiry form, an online or offline booking form, filling, subscribing to mailing lists, entering competitions, participating in market research and when contacting us both on and offline including:
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Contact information including your name, address, phone number(s) and email.
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Demographic information such as preferences, interests, age and family information.
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Information relating to your booking such as feedback questionnaires, reviews, image or video uploads, enquiries and marketing requests.
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Information relating to quoting and booking including information relating to family and friends such as names, emergency contacts, any allergies or dietary restrictions (which may disclose your religious beliefs) country of residence and nationality.\
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We do not store financially sensitive information such as credit card numbers, bank details or security numbers.
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Information automatically received by us when you use the website, access our marketing information or contact us by email or phone including such as browsing and search history. We may also use industry standard software tools such as Google Analytics to measure and collect session information, time visiting specific pages, page interaction and repeat visits.
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The domain and IP address that your computer uses to connect to the internet; your computer, browser, operating system, internet connection, referral information, search terms and other standard information collected by default by tools such as Google Analytics.
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Telephone information including phone numbers, call duration and call recordings that we use for training and quality control.
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Third party information about you from other sources which we may add to our account information.
We collect such Non-personal and Personal Information to provide you with a better service for the following purposes:
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To provide and operate our Services.
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Internal record keeping, auditing and regulation purposes.
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We may use the information to improve our products and services.
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We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
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We may use the information for marketing purposes to display adverts on our or other websites based upon your prior visits to our website, preferences and contact with us.
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We may use your information to contact you for market research purposes.
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We may use the information to personalise and customise the content of our website according to your interests.
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To provide our Users with ongoing customer assistance and technical support.
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To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages.
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services.
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To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilising other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.
A cookie is a small text file that is stored on your computer or other device when you visit a website. They are very widely used in order to make websites function properly, or more efficiently, as well as provide information to the owners of the site.
Cookies help us provide you with a better website. A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us. We use cookies to collect information about your usage of our website. This helps us to give you the best possible user experience.
Third party vendors, including Google, may show Luxury Private Chef adverts on sites on the internet and use cookies to serve adverts based on a user's prior visits to our website. Users may opt out of Google's use of cookies by visiting the Google advertising settings page.
By using our website, you imply consent to the use of cookies. However, if you do not consent to the use of cookies, please ensure that your browser or computer/device is set to reject or prompt before accepting third party cookies.
We use cookies to improve your experience on our website, please visit www.allaboutcookies.org for further information on cookies.
In order to your booking request, we may need to disclose some of your information to our partners including: serving staff and if deliveries for provisions need to be sent to your address.
We only pass on information that is required in order to fulfil the booking or enquiry, such as name and address to delivery companies.
Throughout our website and social media we emphasise Michelin standard, while we say we aim to produce to this standard we are not Michelin starred or rated from the company.
In order to maintain and understand our data as accurately as possible to give you the best possible guest experience, we may occasionally use the services of external specialist companies for data cleaning and data analysis. Data is protected by a non-disclosure agreement and data is not stored after any work has been completed.
Please be aware that due to the nature of our business and of the internet, information and data you provide may be transferred outside the country where it is submitted to us. If you are submitting information or data from a country within the European Economic Area (EEA) it is possible that it may be transferred outside the EEA, where data privacy regulations may differ from within the EEA.
We will not sell your personal information to third parties unless we are required by law to do so.
You may choose to restrict the collection or use of your personal information in the following ways:
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You may update and request details of any personal information which we hold about you by contacting our data protection officer at any time.
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You may unsubscribe using the links on our marketing emails or you may contact us to unsubscribe for any or all marketing activity by contacting our data protection officer.
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You may exercise your right to be forgotten by contacting our data protection officer.
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You have the right to ask for a copy of any personal data held by us by contacting the data protection officer. We aim to respond to any such requests within 30 days.
If you don’t want us to process your data anymore, please contact us at : luxuryprivatechef@gmail.com
Our website may contain links to other websites which we feel are relevant or of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. This privacy policy does not extend to your use of such websites.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at: luxuryprivatechef@gmail.com
By using this website, you accept this privacy policy. By providing your personal data, you consent to the use, processing, storing, transferring and disclosing of your information and data referred to in this policy statement for the purposes set out in this privacy policy statement.
Click the PDFs for further detailed information on Sole Trader Website Terms, Privacy Policy and cookies
We are ensuring health, safety and hygiene procedures is being met to the highest standard (as always) more so in these times by wearing masks and gloves when necessary and respecting distancing with the clients. If you have to cancel due to Covid-19 we will aim to reschedule your booking.
Joshua Todd founder of Luxury Private Chef is fully vaccinated and takes lateral flow tests when necessary to ensure the safety of himself and others around him. If you would like your private chef or server to present a lateral flow test before your occasion please let us know so we can arrange this.
